Repair & Warranty

Lanbras provides customers with free service within the warranty period after the delivery date. Please refer to the following details regarding warranty service clauses and related regulations.

Warranty

Lanbras grants a limited period of free service starting from the date of delivery, based on product categories:

Lanao Communication Technology Limited warrants to the original End User that its products will be free from defects in material and workmanship as of the date of delivery and will conform to the published technical specifications. Warrantied products must have been purchased from an authorized distributor or directly from Lanbras. The foregoing shall apply only to failures to meet said warranties which appear within the period of time during which the Products are installed in their original installation for the original End User and operator of such Products; provided, however, that in the event of product discontinuance, warranty support is limited to the remainder of the stated warranty or a maximum of Five (5) years from the announcement of discontinuance or end of life in the case of the lifetime warranty. EOL notices will be published on Lanbras’ website. If Lanbras receives notice during the warranty period that any Covered Hardware does not conform to its warranty, Customer's sole and exclusive remedy, and Lanbras’ sole and exclusive liability, shall be for Lanbras, at its sole option, to either repair or replace the non-conforming Covered Hardware in accordance with this warranty. If a discontinued product is unavailable, and repair of the covered product is not possible, a similar product will be substituted at the Lanbras’ option.

Warranty Service

1) If a customer discovers a DOA (Defect-on-Arrival) condition when unpacking an Lanbras shipment, the returned goods should be sent to the Lanbras RMA department not more than 60 days after the bar-coded shipping date. It is at the discretion of Lanbras’ RMA department to confirm if the problems are the result of a defect in the product itself. Afterwards, a replacement will be made as soon as possible.

2) Returned DOA items must be unscathed in appearance, without alteration, scratches or damaging marks. DOA will not be accepted in case of customer's improper configuration or misuse. Thus, customers will be responsible for a portion of the handling ges if it proves not to be the hardware problem.

3) For items not in conformity with replacement regulations, please use the regular repair procedure.

4) Lanbras reserves the right to repair or replace defective goods.

Exclusions

1) Lanbras will be exempted from the liability for the product warranty under the following conditions:

· Warranty is expired

· Illegible, removed, or damaged serial number label

· Damage caused by accidents, misuse, improper installation or unauthorized repair

· Damage caused by natural disasters, such as lightning strikes, floods and earthquakes

· Additional updating, reworking or testing requested by customers

· Any upgrading or testing requested by customers after the warranty period

2) Lanbras does not guarantee all product combinations can be operated with customers' own ion and configuration. If any related problems occur with an application, please contact Lanbras’ Technical Support department for assistance through e-mail: support@lanaotek.com

Important Notice

1. SPARE PARTS, ACCESSORIES PERIPHERALS ARE NOT COVERED IN THE WARRANTY.

2. THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.